FAQS

Questions worth answering properly.

The things clients actually ask before a first project. If yours is not here, that is what the contact page is for.

Do you work directly with brands, or only through agencies?+

Both. Agencies are our priority relationship, and we are entirely comfortable working white-label behind one, but brands are just as welcome to come to us directly for on-site execution.

Are you the principal designer?+

No. Creative direction and principal design stay with the agency or client. We are the on-site execution partner: build, rig, install, de-rig and staff.

Will you tell us if something cannot be built the way it is drawn?+

Yes, and early. A render that looks perfect can still be structurally, financially or logistically unbuildable as drawn. Better to hear that at feasibility stage than at load-in.

Do you handle white-label work and NDAs?+

As standard. Your idea, your client, our on-site execution. We do not use a project as a way to bypass an agency and go direct to their client.

How far in advance do you need to be briefed?+

Earlier than you think, particularly if there is anything structural, power-related or venue-compliance heavy involved. Get in touch with a rough brief even before it is finished; that is exactly when the feasibility conversation is most useful.

What happens if the design changes after we have approved it?+

It happens constantly, and it is fine, but it gets costed and agreed properly rather than absorbed quietly. Nobody's budget benefits from pretending a late change is free.

Do you cover projects outside the UK?+

We are based in Leeds and work UK-wide as standard. Get in touch if your project is in Europe and we will talk through what is involved.

What is the smallest project you will take on?+

No fixed minimum. A single install or de-rig job is a perfectly good way to start a relationship before committing to a bigger build.

What does Run staffing actually include?+

Both technical crew (keeping the physical build running) and guest-facing staff (running the activation for the people walking through it), priced day rate per role. Full detail on the Run page.

Do you store and reuse activation assets?+

Where it makes sense, yes. It is handled as part of the de-rig and logistics scope rather than treated as an afterthought once the show is packed away.

STILL HAVE A QUESTION?

Ask us directly.

These questions cannot cover every project. Send us yours and we will answer it properly, not with a template.

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